What is Tawk.to? Discover the Power of This Customer Service Tool
Chatbot Website plays an essential role in the online world for good customer service. Customers want quick help and clear answers. Tawk.to offers a smart solution for businesses that want to serve their customers. This free live chat and ticket management tool lets you talk directly to your customers. Whether you run a small store or a large business, Tawk.to makes it easy to answer questions and solve problems.
Why Choose Tawk.to For Your Chatbot Website?
With the live chat feature, you communicate directly with customers. Once they visit your website, they can easily ask their questions through the chat. This ensures quick responses and happy customers because everyone feels heard and helped.
For more complex questions, you use the ticket management system. This keeps everything organized. Each ticket goes to the right team member, so you can be sure that each issue is resolved quickly. Tawk.to also offers a knowledgebase. Post answers to frequently asked questions here so customers can search for answers themselves. This saves time for you and your team.
In addition, Tawk.to integrates effortlessly with other tools, such as CRM systems. This makes sharing customer data and viewing previous conversations easy. Want to give the chat widget a personal touch? Customize the text so that your own name or message appears. This reinforces your brand identity and makes the chat more personal.
Always Available, Even When You’re Away
To chat with website visitors, log in through the Tawk.to dashboard. Within the dashboard, you have numerous options to set and shape, for example, the widget as it appears on your website. You can adjust colors, customize messages, add opening times and create staff members to monitor the chat.
If everything is set up correctly, you or your employees can answer incoming chats within this dashboard. You will be notified of every chat that comes in. Chats can be managed and saved. Employees can manage whether they are online and available.
Optionally, you can also use Tawk.to’s mobile app to speak to visitors, such as when you are on the go. The chat widget automatically sends a message when a question arrives. Customers receive a confirmation that their question has arrived and when they can expect an answer. Again, you can set the latter in the Tawk.to configurator.
What happens if everyone is offline and therefore no one is present for a chat? A visitor then gets the opportunity to leave a name and e-mail address and his/her question. You can also set this up completely to your liking via the Tawk.to configurator.
By deploying Tawk.to for your Chatbot Website, you will improve your customer service and thus the satisfaction of your customers. With Tawk.to you help them quickly and who doesn’t want to be helped faster. This therefore leads to a better experience and more loyalty.
Tawk.to is free. We don’t often see that with such comprehensive chat apps. Basically, you can use all the features at no extra cost. There are options for enabling virtual assistants. There is a charge for this, though. But you don’t have to opt for that.
In summary, Tawk.to is a powerful tool for your Chatbot Website customer service. With features like live chat, ticket management, a knowledgebase and customization options, you’ll make things a lot easier for yourself and your customers.
Want to give it a try yourself. Klik dan hier
To go to the tawk.to website.
Just full disclosure, wpsupportdesk24.com is a partner of Tawk.to. Would you like us to add the app for you to your Chatbot website. Then please get in touch by starting a chat in the bottom right…in the Tawk.to chat app 😊.
